OLG Cookie Policy

At OLG, we use cookies and similar tracking technologies to operate our website, our OLG App, and our online gaming platforms in a safe and reliable way. This Cookie Policy explains what cookies are, how we use them across olg.ca, the OLG Casino, PROLINE+ sports betting, PROLINE App, and our lottery services, and how you can manage your preferences. By continuing to use our services, you agree that we may place cookies on your device in accordance with this policy.

What Are Cookies

Cookies are small text files that are stored on your computer, smartphone, or tablet when you visit our website or use our mobile applications. We use cookies to recognise your device, remember your preferences, keep you securely logged in, and help us understand how you interact with our services. Cookies do not harm your device and cannot be used to run programs or deliver viruses.

Types of Cookies We Use

• Session cookies, which are temporary and are deleted once you close your browser or log out of your OLG login session
• Persistent cookies, which remain on your device for a set period so we can remember your settings the next time you visit
• First-party cookies, which we set directly through olg.ca and the OLG App
• Third-party cookies, which are set by our trusted partners such as analytics providers, payment processors, and gaming suppliers including Evolution, NetEnt, IGT, and Light & Wonder

Why We Use Cookies

We rely on cookies to deliver a secure, functional, and personalised experience whether you are checking OLG winning numbers, browsing our OLG slots library, placing a wager through PROLINE+, or managing your account. Our use of cookies falls into the following categories.

Essential Cookies

These cookies are strictly necessary for our platform to function. We use them to keep you signed in after your OLG casino login, to remember items in your cart during a lottery purchase, to maintain the security of your session, and to comply with our regulatory obligations under the AGCO Registrar's Standards for Internet Gaming. Without these cookies, core features such as olg register, olg deposit, and olg withdrawal processes could not work correctly.

Performance and Analytics Cookies

We use analytics cookies to understand how visitors use our website and our OLG casino app. This helps us identify which pages are most popular, how long players spend browsing our OLG live casino section, and where we can improve navigation. The data we collect through these cookies is aggregated and does not directly identify you.

Functionality Cookies

Functionality cookies allow us to remember choices you make, such as your preferred language, your region, or whether you have dismissed a promotional banner about an OLG bonus code or an OLG promo code. These cookies make your return visits more convenient and tailored to you.

Advertising and Targeting Cookies

We and our advertising partners may use cookies to deliver messages about our current promotions, including information on an OLG casino bonus, OLG free spins offers, or other seasonal campaigns. These cookies help us measure the effectiveness of our marketing and avoid showing you repetitive advertisements. We do not target individuals who are excluded from play or registered for My PlayBreak with promotional cookies.

Cookies and Responsible Gaming

We also use certain cookies to support responsible gaming obligations. For example, cookies help us verify that you remain within the Province of Ontario each time you play, as required by our licence, and help us apply any deposit limits, session reminders, or self-exclusion settings you have selected. We take these responsibilities seriously as a Crown agency operating under the Alcohol and Gaming Commission of Ontario.

Third-Party Cookies

Some cookies on our website are placed by third parties that provide services on our behalf. These may include payment processors that support Visa, Mastercard, INTERAC e-Transfer and Apple Pay transactions, identity verification services used to meet FINTRAC requirements, and game providers who power our slots, table games, and live dealer studios. We carefully select our partners, but we do not control the cookies these third parties set, and we encourage you to review their own cookie and privacy policies for further detail.

How We Use Cookies on Our Mobile Applications

When you download and use our OLG app or the PROLINE App, similar tracking technologies to cookies, such as device identifiers and local storage, may be used. These help us keep you logged in securely, remember your preferences across sessions, and ensure that our OLG casino app performs reliably on both iOS and Android devices. We apply the same principles of transparency and choice to app-based tracking as we do to browser cookies.

Managing Your Cookie Preferences

You have control over how cookies are used on your device. Most browsers allow you to:

• View the cookies stored on your device and delete them individually or all at once
• Block third-party cookies while still allowing first-party cookies
• Block all cookies, though this may prevent certain features of casino OLG online services from working properly
• Set your browser to notify you whenever a new cookie is about to be placed

Please note that if you choose to disable essential cookies, you may be unable to complete an OLG login, finish your OLG register process, or use core features such as deposits and withdrawals. We recommend reviewing your browser's help section for specific instructions, as the steps differ between Chrome, Safari, Firefox, and Edge.

Do Not Track Signals

Some browsers offer a "Do Not Track" feature. At this time, we do not respond differently to Do Not Track signals, but we continue to give you direct control over cookies through your browser and device settings as described above.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our own practices, including any adjustments to how we present an OLG no deposit bonus, an OLG casino no deposit bonus, or other promotional content that relies on cookie-based targeting. We encourage you to review this page periodically. Continued use of casino OLG login services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about our use of cookies or this policy, our Player Support team is available to help. You can reach us through live chat, by phone at 1-855-978-7529 for online gaming enquiries or 1-800-387-0098 for other matters, or by emailing playersupport@olg.ca. We aim to respond within one business day, and we are always ready to explain how cookies support your experience across our website, our OLG app, and casino OLG free play features.