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OLG Responsible Gaming

At OLG Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for every player in Ontario. As the Ontario Lottery and Gaming Corporation, a Crown agency of the Province of Ontario, we conduct and manage all activity on OLG.ca and are regulated by the Alcohol and Gaming Commission of Ontario (AGCO) under the Registrar's Standards for Internet Gaming. We believe that responsible gaming is a shared responsibility, and we have built a wide range of tools, resources, and policies to help you stay in control whenever you play olg casino games, place a bet, or purchase a lottery ticket.

Our Commitment to Safer Play

We understand that for the vast majority of our players, gaming is entertainment. However, we also recognize that for some individuals, gambling can become harmful. That is why we design every product on OLG.ca, our OLG app, and the PROLINE app with player protection in mind. Whether you access casino olg online through your desktop, mobile browser, or the dedicated olg app for iOS and Android, we apply the same responsible gaming standards across every channel.

We require every player to be physically located in the Province of Ontario each time they play, and age restrictions apply: 18+ for lottery products and 19+ for online casino and sports betting. We verify identity during olg register and olg login processes to confirm eligibility, and we conduct enhanced checks, including FINTRAC electronic identity verification, when deposits reach 3,000 CAD or more.

Who We Exclude

  • We bar individuals listed on the AGCO exclusion list from accessing our platform.
  • We do not permit access to players registered for My PlayBreak, our self-exclusion program.
  • We restrict accounts belonging to anyone who has voluntarily self-excluded from OLG.ca.

Tools to Help You Stay in Control

We provide a comprehensive suite of account management tools so you can set boundaries that suit your personal circumstances. These tools are available directly from your account dashboard once you complete OLG Casino login, and we encourage every player to review them regularly.

Deposit and Spending Limits

We allow you to set your own deposit limits, and these are structured to promote thoughtful play. Our minimum single deposit is 15 CAD, with a maximum of 999,999 CAD, and we permit up to ten successful deposits per day between 12:00 AM and 11:59 PM. If you choose to increase your limit, we apply a seven-day waiting period before the change takes effect; if you decrease your limit, we apply it immediately. This structure is designed to give you time to reflect before committing to higher spending, while ensuring that reducing your limits offers instant protection.

We also limit how you manage payment methods: only three cards may be saved on an account, a card cannot be added if it is already linked to another account, and you may only switch deposit methods once per day while your account balance remains below 1,000 CAD. We do not allow a linked card to be removed within 24 hours of use or while your cash balance is 1,000 CAD or higher.

Withdrawal and Verification Safeguards

Our withdrawal process is designed with transparency and control in mind. We accept one successful withdrawal request per day, reviewed and approved daily, with a minimum olg withdrawal of 2 CAD and no maximum limit on a single transaction. We only pay funds via electronic funds transfer in Canadian dollars into a verified bank account held personally by you. We do not charge withdrawal fees, and if a verification request is not completed within 72 hours, we automatically close it and require you to restart the process. This ensures that every olg withdrawal is properly authenticated and tied directly to your identity.

Time-Outs and Self-Exclusion

If you need a break from gaming, we offer flexible time-out periods that temporarily suspend your access to OLG.ca. For those who require a longer-term solution, we manage My PlayBreak, our self-exclusion program, which prevents access to our casino, lottery, and sports betting products for a period you choose. Once enrolled, we do not permit re-entry until the exclusion period has lawfully expired, and we take this commitment seriously across every channel, including our olg app and PROLINE app.

Recognizing the Signs of Problem Gambling

We encourage all our players to be mindful of their gaming habits. Some signs that gambling may no longer be a purely recreational activity include:

  • Spending more time or money than you intended while browsing olg slots or placing sports wagers.
  • Chasing losses by increasing deposits or borrowing money to continue playing.
  • Neglecting work, relationships, or responsibilities because of time spent gaming.
  • Feeling anxious, irritable, or preoccupied when you are not playing.
  • Hiding your gaming activity or spending from family and friends.

If you recognize any of these behaviours in yourself or someone you know, we urge you to reach out to our player support team or a professional support service without delay.

Bonuses, Promotions, and Responsible Play

We offer a range of promotions, including our welcome bonus structure, an OLG Casino bonus of up to 250 CAD after wagering 25 CAD within 14 days, and PROLINE+ sports offers such as our olg bonus code-driven Bet and Get promotion. We also periodically run olg no deposit bonus style prize draws and site-wide promotions such as our daily 1,000 CAD prize giveaway. While we design these incentives to enhance your experience, we want to be clear that any olg casino no deposit bonus, olg free spins offer, or olg promo code is intended as entertainment value only, not as a financial strategy. All Bonus Funds carry a notional value, may be limited to specific games, and are subject to the applicable Offer Terms, including wagering requirements and expiry dates. We may modify, cancel, or remove a promotion at any time, and we encourage you to read the full terms before opting in.

Support Resources Available to You

We work closely with independent problem gambling support services and make information about these resources readily accessible throughout OLG.ca. Our player support team is available to discuss responsible gaming concerns, adjust your account settings, or guide you toward professional help.

  • We offer live chat support 24/7 for online gaming enquiries, with French-language chat available on weekdays from 8 AM to 4 PM ET.
  • You can reach us by telephone at 1-855-978-7529 for online gaming matters, available from 8 AM to midnight.
  • We respond to emails sent to playersupport@olg.ca within one business day.
  • We provide accessible feedback formats upon request for players who require them.

Our Ongoing Responsibility

As a Crown agency, we return 100% of OLG profits to the Province of Ontario, and part of our mandate includes promoting responsible gaming standards across every product we operate, from olg live casino tables to draw-based lottery games and online horse racing wagering. We continuously review our policies, tools, and player protections to ensure that whether you play through casino olg free play features, our mobile site, or the full olg casino app experience, you are supported by a framework built on fairness, transparency, and player wellbeing. We remain dedicated to helping every member of our community enjoy gaming responsibly, today and in the future.

Content updated: September 15, 2026