OLG Privacy Policy

We at OLG Online Casino are committed to protecting your personal information and respecting your privacy while you enjoy our lottery, casino, and sports betting services. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit olg.ca, use the OLG app, or interact with our services in any other way. By registering for an OLG account or using OLG casino, you acknowledge that you have read and understood this policy.

Information We Collect

When you complete OLG register procedures or use our services, we collect a range of personal and technical information necessary to operate our platform safely and in compliance with Ontario regulations. As an agency conducting and managing regulated gaming in the Province of Ontario, we are required to verify your identity and residency before allowing access to real-money play.

• We collect your name, date of birth, address, and contact details when you register an OLG account.
• We gather financial information, including bank account details, when you make an OLG deposit or request an OLG withdrawal.
• We record your gameplay activity across OLG slots, OLG live casino games, PROLINE+ sports betting, and lottery products.
• We track technical data such as device type, IP address, and browser information when you access the OLG casino app or our desktop site.
• We store communications you have with our Player Support team via live chat, telephone, or email.
• We may collect government-issued identification for identity verification, including Express Verification using a photo ID and selfie.

How We Use Your Information

We use the information we collect to operate OLG casino online, manage your account, process transactions, and comply with our legal and regulatory obligations under the Alcohol and Gaming Commission of Ontario (AGCO) and FINTRAC requirements. Our use of your data includes the following purposes:

• We verify your identity and confirm that you are physically located within the Province of Ontario each time you play, as required by our license.
• We process your OLG casino login credentials securely to protect your account from unauthorized access.
• We use your financial details to process deposits and withdrawals, including conducting FINTRAC electronic identity checks on deposits of 3,000 CAD or more.
• We personalize promotional offers, including OLG bonus codes, OLG promo code offers, and OLG no deposit bonus opportunities, based on your account activity and preferences.
• We use your contact information to send you updates about OLG winning numbers, promotions, and important account notifications.
• We analyze gameplay data to detect responsible gaming concerns and to support our self-exclusion and My PlayBreak programs.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website and within the OLG app to enhance your browsing experience, remember your preferences, and analyze how you interact with OLG live casino and other products. Cookies also help us understand which promotions, such as OLG free spins or OLG casino bonus offers, are most relevant to you. You can control cookie settings through your browser, though disabling certain cookies may affect the functionality of casino OLG online services.

Sharing Your Information

We do not sell your personal information to third parties. However, we may share your data with trusted partners and regulatory bodies as necessary to operate our services and comply with the law. This includes:

• We share information with our regulator, the Alcohol and Gaming Commission of Ontario, located at 90 Sheppard Avenue East, Suite 200, Toronto, Ontario M2N 0A4.
• We provide data to the Canadian Pari-Mutuel Agency in connection with online horse racing wagering supplied through Woodbine Entertainment Group.
• We share necessary information with our game providers, including IGT, Evolution, NetEnt, Light & Wonder, Games Global, Octoplay, Incentive Games, and Inspired, to facilitate gameplay and ensure fair outcomes across OLG slots and OLG live casino offerings.
• We disclose information to financial institutions and payment processors when you make an OLG deposit or receive an OLG withdrawal via electronic funds transfer.
• We cooperate with law enforcement and regulatory authorities when legally required to do so, including in connection with FINTRAC compliance obligations.

Data Security

We employ industry-standard security measures to protect the personal and financial information you provide when you use casino OLG login credentials or complete transactions on our platform. Our systems are designed to detect and prevent unauthorized access, and we regularly review our security protocols to safeguard your data. Despite these measures, no method of electronic transmission or storage is completely secure, and we encourage you to protect your own login details and avoid sharing your OLG casino login information with others.

Your Rights and Choices

You have certain rights regarding the personal information we hold about you. We are committed to honoring these rights in accordance with applicable Canadian privacy legislation.

• You may request access to the personal information we hold about you.
• You may ask us to correct inaccurate or incomplete information in your account.
• You may request that we limit certain uses of your data, such as marketing communications about our OLG casino bonus and OLG bonus code promotions.
• You may withdraw consent for optional data processing activities, though this may affect your ability to use certain features of casino OLG free play or promotional tools.
• You may contact our Player Support team to exercise any of these rights or to ask questions about how we handle your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including maintaining your OLG account, complying with regulatory recordkeeping obligations, and resolving disputes. When your information is no longer required, we take reasonable steps to securely delete or anonymize it.

Children's Privacy

Our services are strictly intended for individuals who meet the applicable age requirements. Lottery products require players to be at least eighteen years of age, while online casino and sports betting services, including PROLINE+ and OLG casino app features, require players to be at least nineteen years of age and physically located in Ontario. We do not knowingly collect personal information from individuals who do not meet these requirements, and we take steps to verify age and identity during the OLG register process.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you through our website or via your registered contact information. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact our Player Support team. You can reach us via live chat, available 24/7 for online gaming enquiries, by telephone at 1-855-978-7529 for online gaming or 1-800-387-0098 for other enquiries, or by email at playersupport@olg.ca. We aim to respond to all email enquiries within one business day. Accessible feedback formats can be arranged upon request.